I am Now an Unpaid Verizon (Frontier) FIOS Support Technician

I had an experience last night, which left me speechless. I was flabbergasted. Now before you jump to the wrong conclusions, it had to do with Verizon FIOS Customer Support. I could not believe what I heard over the phone and what I was expected to do to resolve my dilemma. What is wrong with companies these days? Unbelievable. Perhaps, I better start at the beginning.

I was turning off the lights, preparing to go to bed when out of the corner of my eye; I caught a glimpse of the FIOS Router which stopped me cold in my tracks. There it was...my old nemeses...the Yellow Light of Death. It glowed fiercely. Unblinking. Impotent and unapologetic, much like the company that made it. It taunted me and I glared back at it, squinting one eye like Clint Eastwood.

Yes, I had seen this before. In fact, I was getting all too familiar with the once a month occurrence which disrupted the household's internet connectivity and wreaked havoc on all those seeking to join with the internet collective to work from home, research school assignments or write up a new theatrical review. I could have ignored, gone to bed and left first thing in the morning for work. Feigning ignorance, but I knew my son would discover it after school tomorrow.